Process
Our certified, ironclad processes give way to objective measurement of performance and quality management of operations to drive continual improvement.
ISO 9001:2015 Certified
smRTpass is one of the few ISO 9001:2015 certified managed services companies. This certificate requires that we:
- Document customer feedback and needs.
- Establish defined metrics in each business area to align with those needs
- Recognize measurable improvement year over year.
- Define and follow all of our processes.
From design to delivery and from analysis to defining strategic objectives, our program operations help customers achieve their vision.
1. Introduction
We meet with you, listen & understand your short-term goals and long-term strategic objectives for implementing a managed service. We will present our value proposition and help you develop a winning business case.
2. Service Design
With input from key stakeholders, we will define and prioritize objectives & key results, define business requirements, and work diligently to design and implement managed services within a structured timeline.
3. Service Delivery
We focus our efforts to organize and deliver services which meet your needs and help achieve your mission through a combination of short-term goals and long-term strategic objectives.
4. Service Improvement
We will not settle for good. Instead, we monitor & measure, implement controls, analyze performance & improve our services to meet your evolving needs and keep money in your pocket.
5. Service Operations
We will engage & empower employees, ensure compliance & the utmost integrity, and build positive relationships among stakeholders of the program to ensure long-term viability and your satisfaction. Effective planning, communication, training and service measurement are the foundation of adaptation and evolution within the ever-changing staffing industry.